ABOVE and BEYOND the CROWD and the COMPETITION
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DEATH of a REAL ESTATE CAREER
or any other career as well .
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..BE AWARE of these top customer service mistakes that can be deadly to your bottom line !
INACCESSABILITY -
TALKING MORE THAN LISTENING
DISHONESTY
FORGETTING THAT MANNERS MATTER
QUITTING TOO SOON
FAILURE TO KNOW YOUR CUSTOMER AND ALLOW THEM TO GET TO KNOW YOU
......and also , of course .....''FAILURE to ALWAYS HAVE a STRONG ENTREPRENEURIAL SPIRIT ! ''
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STATICS tell us that businesses spend six times more to gain a new customer than they do to retain their current ones .
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''some of the irrations''
FAILURES :
ANSWER phone calls and e-mails within 6 hours , and ALWAYS within 24 hours
contact OPEN HOUSE attendees within three [ 3 ] days of the event
use AUTOMATED SYSTEMS to keep up with the web and direct mail inquires
make YOURSELF AVAILABLE ; DO NOT LAUNCH a MARKETING CAMPAIGN and then LEAVE TOWN
TO ATTEND
a four-day workshop or head to the beach .
YOU LAUGH , but I wouldn't mention if I hadn't witnessed myself more than once !
BECAUSE , ours is a ''INSTANT GRATIFICATION SOCIETY'' .......people DON'T LIKE to WAIT , so ....DON'T MAKE THEM .
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other DON'T'S ......
KEEPING A CLIENT ''ON HOLD'' !
TALKING on a CELL PHONE in the presence of a customer unless 'NEGOTIATING on their BEHALF' or HANDLING a REAL EMERGENCY .
using PROFINITY or any DISRESPECTFUL LANGUAGE in front of them .
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BUT , to become different ........you must ''CREATE a DIFFERENCE''
.......SO , take a ''SNEAK-PEEK'' at one of our affiliates ....
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Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
Location:
Hours:
Mon - Fri: 9AM - 5PM
Sat: 10AM - 5PM
Sun: Closed
